According to the new policy, water boards will now provide applicants with a meter and pipeline layout only.
On their part, customers would be expected to pay an application fee of K15 000 and source pipes as well as fittings as per the boards’ specifications.
Customers will also be responsible for excavations and backfilling of trenches for new water connections.
Board Chairperson of Blantyre Water Board George Mnesa states that the changes are meant to ensure speedy water connections for customers.
But Consumers Association of Malawi-CAMA Executive Director John Kapito argues that customers are being taken for granted.